Terms and Conditions

These terms and conditions of use (“Terms of Use”) govern your use of our online interfaces and properties (e.g., websites and mobile applications) owned and controlled by CARECLICK, TECHNOLOGIES. (“CARECLICK”), including the www.CareClick.healthcare website (the “Site”) and the services available to users through the Site (“Services”). The services and products herein mentioned belong to CareClick Technologies Limited (a company duly organized under the laws of Nigeria, with business registration RC 1509840) via the website.

Your compliance with these Terms of Use is a condition to your use of the Site. If you do not agree to be bound by the Terms of Use, promptly exit this Site. Please also consult our Privacy Policy for a description of our privacy practices and policies, including how we collect and handle your personal health and financial information.

If you are experiencing a medical emergency, you should call emergency services immediately.

Your interactions with CareClick health care providers via the Service are not intended to take the place of your relationship with your regular health care practitioners. Neither CARECLICK, nor any of its subsidiaries or affiliates or any third party who may promote the Service or provide a link to the Service, shall be liable for any professional advice obtained from a health care provider via the Service or for any other information obtained on the website.

CARECLICK does not endorse any specific tests, physicians, medications, products or procedures that are recommended by providers that may use CareClick to communicate with you. You acknowledge that your reliance on any healthcare providers or information provided by the providers via the Service is solely at your own risk and you assume full responsibility for all risk associated herewith.

CARECLICK does not make any representations or warranties about the training or skill of any healthcare providers who provide services via the Service. You will be provided with a list of available providers based solely on the information you, your employer or your plan sponsor provides to CareClick. You are ultimately responsible for choosing your particular healthcare provider.

Privacy Policy

CARECLICK shall endeavour to protect the privacy of the subscribers using this website and only collects information to help in the delivery of service.

We do analyse the server log files which contain details of the Internet address (IP address) of computers using the site, pages looked at, the times of day and the type of web browser used. None of this information is linked to individuals. All feedback and information given through the site is treated in the strictest confidence

If you are contacting us, please be aware of the following: All written material we hold, including any correspondence you send to us, may be considered for release following a request to us by the relevant government agency or court of law.

Ownership of the Site

All pages within this Site and any material made available for download are the property of CARECLICK, or its licensors or suppliers, as applicable. The Site is protected by relevant international copyright and trademark laws

Electronic Communications

When you use any CareClick Service, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that:

  • (a) All agreements and consents can be signed electronically; and
  • (b) All notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.

Site Access, Security and Restrictions; Passwords

All the terms and conditions listed in this page shall together be referred to as "the Terms of Use". "User" and "Customer", "You" and "Your" refers to you, the person accessing the Service and accepting the Company"s terms and conditions including any amendment which may periodically take place.

If you create a subscriber account for the CARECLICK Site, you agree to complete the registration process by providing current, complete, and accurate information as required by CARECLICK. You are responsible for all activities that occur under your account. In the event access to the Site or a portion thereof is limited requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by CareClick. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Site may be revoked by CARECLICK at any time with or without cause or for convenience.

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation:

  • (a) Accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or
  • (b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or
  • (c) Accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law. If you are under 18, you may use the CARECLICK Services only with involvement of a parent or guardian.

You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site. Violations of system or network security may result in civil or criminal liability. CARECLICK will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

Amendments to the terms of use

The Terms of Use can be changed at any time by CareClick at its own discretion. All changes will become effective on their publication on our website.

If you consider any amendment carried out to be intolerable, you may cease using the service.

The continued use of the Service after the date when the Terms of Use are meant to come into effect will correspond to a complete acceptance of the revision performed, whether or not the changes have been acknowledged.

No Medical Advice or Services

If you are experiencing a medical emergency, you should call emergency services immediately.

The content of the site and the services, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment or recommendations of any kind. You should always seek the advice of your qualified heath care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions.

All information provided by CareClick or in connection with any communications supported by CareClick, including but not limited to communications with CareClick medical experts is intended to be for general informational purposes only, and is in no way intended to create a physician – patient relationship as defined by State and laws of the Federal Republic of Nigeria. The site and services are not a substitute for professional medical diagnosis or treatment. Reliance on any information appearing on the site, whether provided by CareClick, its content providers, medical experts, clients, visitors to the site or others, is solely at your own risk. While CareClick facilitates your selection of, communications with and other interactions with physicians, the doctor-patient relationship is between you and the healthcare provider you select

License and Access

Subject to your compliance with these Terms of Use and your payment of any applicable fees, CareClick or its content providers grant you a limited, non-exclusive, non-transferable, non-sub-licensable license to access and make personal and non-commercial use of the CareClick Services.

This license does not include any resale or commercial use of any CareClick Service, or its contents; any collection and use of any service listings, descriptions, or prices; any derivative use of any CareClick Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Terms of Use are reserved and retained by CareClick or its licensors, suppliers, publishers, rights holders, or other content providers. No CareClick Service, nor any part of any CareClick Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CareClick.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CareClick without express written consent. You may not use any meta tags or any other “hidden text” utilizing CareClick’s name or trademarks without the express written consent of CareClick. You may not misuse the CareClick Services.

You may use the CareClick Services only as permitted by law. The licenses granted by CareClick terminate if you do not comply with these Terms of Use. The Contents of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by CareClick. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, Content or other proprietary information (including; images, text, page layout, or form) of CareClick without our express written consent.

Accuracy and Integrity of Information

Although CareClick attempts to ensure the integrity and accurateness of the Site, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform CareClick so that it can be corrected. Information contained on the Site may be changed or updated without notice. Additionally, CareClick shall have no responsibility or liability for information or Content posted to the Site from any non-CareClick affiliated third party.

Links to other Sites

The Customer may link to our home page, provided he does so in a website owned by him/her, and in a way that is fair and legal and does not damage our reputation or take advantage of it. Links may not be established in such a way as to suggest any form of association, approval, sponsorship or endorsement on our part without our express written consent.

Where our Website contains links to other websites and resources provided by our partners or other third parties, these links are provided for information only and we do not make any representations regarding the accuracy and reliability of contents available on such third party websites. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

We have no control over the contents of those websites and therefore accept no responsibility for them or for any loss or damage that may arise from their utilization.

User Information

If you submit, upload, post or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (1) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree not to contact other site users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to CareClick and its Providers that you have the legal right and authorization to provide all User Information to CareClick and its Providers for use as set forth herein and required by CareClick and the Provider.

Claims and Copyright

The content on this website is the exclusive copyright of CareClick Technologies and its partner unless otherwise stated. Where copyright applies, visitors to the site can download material for private use only. This is subject to material being reproduced accurately and not used in a misleading context. Any other use of copyright material requires the formal permission of CareClick Technologies. Visitors must not copy, distribute, or publish any material from this website without written permission from CareClick.

Permission to reproduce CareClick copyright material does not extend to any material on this site which is identified as being the copyright of a third party. Authorization to reproduce such material must be obtained from the copyright holders concerned. We disclaim any responsibility or liability for copyrighted materials posted on our site

Information specifically for patients and families has been reviewed for accuracy, but we do not assume liability or give any warranty of any kind for the information and data contained or omitted or for any diagnosis, treatment, action or inaction made in reliance thereon. Advice should be taken from medical professionals and other professionals

Disclaimer of Warranties

CareClick does not warrant that access to or use of the site will be uninterrupted or error-free or that defects in the site will be corrected. This site, including any content or information contained within it or any site-related service, is provided “as is,” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, quality of information, quiet enjoyment, and title/non-infringement. CareClick does not warrant the accuracy, completeness or timeliness of the information obtained through the site. User assumes total responsibility and risk for your use of this site, site-related services, and linked websites. CareClick does not warrant that files available for download will be free of viruses, worms, trojan horses or other destructive programming. You are responsible for implementing procedures sufficient to satisfy your needs for data back up and security.

Advertising

Advertising is not accepted on this site.

Availability

Uninterrupted access to this website or the sites to which it links cannot be guaranteed and we do not accept responsibility for any damages arising from loss of access.

Indemnity

Each User agrees to be obliged to indemnify the Administrator, affiliated parties, directors, officials and employees from any and all losses, claims, liabilities (as well as from legal costs to the fullest extent), which may arise following Users’ use of the website, as a result of violation of any condition of the Terms and Conditions, or violation of representations and warranties made by him/her towards the Administrator or indirectly, as a result of any claims, made by holders/claimants of the Third parties or other parties’ rights, related to the goods and services offered or displayed on the website.

Each User hereby acknowledges that the Administrator shall have no liabilities or responsibilities against you with regard to any data posted by any other persons, as well as those discreditable or illegal, and risk of losses related to such data remains entirely with each User.

The Administrator shall not be responsible for any expressed or implicit, penalty, accidental or consequential losses or damage of whatsoever nature (including, but not limited to, losses related to loss of profit or saving, termination of business, loss of information, loss of benefit), incurred as a result of transactions, negligence, delinquency, or in any other way, or any other losses related to the following actions:

  • (a) - Use or impossibility of use of the website;
  • (b) - In case of any defects of data, information or services purchased of otherwise acquired from the User or by any other party by means of the website;
  • (c) - infringement of the third-party"s rights or claims, or requirements for production, import, export, distribution, offer, display, acquisition, sale and/or use of User’s products or services, offered or displayed on the website, which may infringe or may be purported as infringing the third parties’ rights; or a claim of any party related to rights protection;
  • (d) - unauthorized third parties’ access to any User’s data or personal information;
  • (e) - applications or actions of any website User; or
  • (f) - other actions related to use of website and arising by negligence, as well

Enforcement

The Administrator reserves a right to delete or block access to a subscriber without notice in the event of:

  • - receiving of mandatory judgments of competent public authorities;
  • - non-payment of subscription fees
  • - violation of the terms and conditions of use

The Administrator shall be entitled to block access to a subscriber at its sole discretion under the above-mentioned circumstance.

Arbitration

Please read this Section carefully. YOU AND ADMINISTRATOR, AND EACH OF OUR RESPECTIVE AGENTS, CORPORATE PARENTS, SUBSIDIARIES, AFFILIATES, PREDECESSORS IN INTEREST, SUCCESSORS AND ASSIGNS, AGREE TO ARBITRATION AS THE EXCLUSIVE FORM OF DISPUTE RESOLUTION EXCEPT AS PROVIDED FOR BELOW, FOR ALL DISPUTES AND CLAIMS ARISING OUT OF OR RELATING TO THIS TERMS AND CONDITIONS OR THE SERVICE, UNLESS YOU ARE LOCATED IN A JURISDICTION THAT PROHIBITS THE EXCLUSIVE USE OF ARBITRATION FOR DISPUTE RESOLUTION.

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award.

Commencing Arbitration. A party intending to seek arbitration must first send to the other, by an international courier with a tracking mechanism, a written notice of intent to arbitrate (a “Notice”), or, in the absence of a mailing address provided by you to Administrator, via any other method available to Administrator, including via e-mail. The Notice to Administrator must be addressed to CARECLICK TECHNOLOGIES LIMITED (8 Bayo Olagoke Street, Lekki Phase 1, Lagos, Nigeria), Attn: Managing Director (the "Arbitration Notice Address"). If you and Administrator do not reach an agreement to resolve a claim within 30 days after the Notice is received, then you or Administrator may commence an arbitration proceeding as set forth below or file a claim in small claims court

If the Dispute cannot be settled within fourteen (14) days by mutual discussions, or in accordance with the provisions of Clause 16, then the Dispute shall be finally settled under the provisions of this Clause 17.4.

  • (a) Subject as hereinafter provided, any dispute arising out of, or in connection with, this Agreement not settled as provided under Clause 16 and 17.1 shall be finally settled by arbitration under the Arbitration and Conciliation Act, CAP A18, of the Laws of the Federation of Nigeria. (Where the Subscriber is resident I another country, the UNCITRAL Rules of Arbitration shall apply.

    It is hereby agreed that:

  • The seat of the arbitration shall be Lagos, Nigeria
  • There shall be one arbitrator.
  • The language of arbitration shall be English.
  • The costs of the arbitration shall be borne equally by the Parties.
  • The award shall be in writing and shall set forth in reasonable detail the facts of the Dispute and the reasons for the tribunal’s decision.
  • The award in such arbitration shall except where there is manifest error in law or fact, be final and binding upon the Parties and judgment thereon may be entered in any Court having jurisdiction for its enforcement.
  • The arbitral award shall not include any consequential or punitive damages.

The Parties shall jointly appoint an arbitrator within thirty (30) days of the date of the request to initiate arbitration. Where both Parties cannot agree to a joint arbitrator, then, within the time limits set forth in the preceding sentences the arbitrator shall be appointed by the President of the Chartered Institute of Arbitration, Nigeria.